Refund and Returns Policy

Refund & Return Policy

At LootLoo, we strive to provide high-quality products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we’re here to help.

Returns Policy

• You can request a return within 7 days of delivery if the product is damaged, defective, or incorrect.
• The item must be unused, in its original packaging, and in the same condition as received.
• To initiate a return, contact us on WhatsApp with your order details and images of the product.

Refund Policy

• Once we receive and inspect the returned item, we will process the refund within 5-7 business days.
• Refunds will be issued via bank transfer, Google Pay, or your original payment method.
• Shipping charges (if applicable) are non-refundable.

Exchange Policy

• If you received a damaged or incorrect product, we offer free replacements within 7 days.
• Exchanges are subject to product availability.

Non-Returnable Items

• Items that are used, damaged by the customer, or not in their original condition are not eligible for returns.
• Personalized or customized products cannot be returned unless defective.

For any return or refund requests, please contact us on WhatsApp for quick assistance.